You Need to Find Your Unique Selling Position (USP) in order to Reach Your Greatest Success. I’m sure you don’t mean it, but you may be confusing customers with your advertising. Your customers have so many choices in almost every product classification. When they’re shopping for a service or product its normal for them to have even thousands of alternatives.
If you don’t believe me just search the Internet for common products to buy and look at the search results. You could be faced with alternatives in the millions.
So that’s good right? You’re sure to like it if you’re the buyer. But us markteters will find it a challenge? What are we to do in order for our companies to survive?
If Your Advertising Doesn’t Make You Different, You’ve Missed the Mark. The first thing your advertising must do is show your customer how you’re different from everyone else. I was consulting with a small business client the other day and we went to the yellow pages for her product category and saw a perfect example of how advertising should not be done..
There were pages upon pages of ads. They all had one thing in common. They were so much the same that you could have substituted one company name for another without changing the ad in the slightest.
My client was depressed over this, but I was energized! Why? This was a great opportunity for her to differentiate her business. Whoever differentiates wins the battle for business!
Without Clear Differences–Price is the Deciding Factor. What do you think happens when consumers are barraged with choices and do not perceive any difference between one supplier and another? They evaluate and make their purchase decision based on the one thing they can measure–price! When there is no other point of differentiation, price becomes the deciding factor. That’s not good for you and it’s not even the best for your customer–especially if you’re in a business where your value is best realized when you have an on-going relationship with your customer. Customers who come to you for the best price will leave you just as quickly as they find a better price. It’s like being the fastest gun in the West. No matter how fast you are, there’s always someone faster. Don’t play that game. It’s better to differentiate.
You can command higher prices through differentiation. Companies who effectively differentiate themselves from their competitors can demand higher prices for their products or services. The lowest price is not always the winner. Think about this for a minute. You don’t always buy the lowest price. Even if you’re the world’s biggest cheapskate you can differentiate between bruised and fresh vegetables and you’ll pay the higher price for the fresh produce. Right?
So, what makes you think your customers are any different? Sure, your price must be reasonable, but if you have highlighted a difference in your product, customers will pay extra to have that recognized benefit.
So, your key to increased sales, happier customers and increased profits is to simply find the thing which makes you different from your competitors and make certain you’re getting that message out in your advertising.
